Return Policy
Who is 'Siri Toy Collections"?
Highland Street Private Limited, a company incorporated under the laws of India, having its registered office at No.3480, Kanakapura Rd, 4th H block, Banashankari 6th Stage, Subramanyapura, Bengaluru, Karnataka 560109 (“Siri toy Collections”) is a retail Toy selling website that offers various retail toys and gifting solutions, including, through its website www.Siritoycollections.com, and its mobile and tablet applications (“Platforms”), various toys and gifting solutions, which interracial facilitate the sale and purchase of toys, and gifting and brand merchandise (“Products”) by users of the Platforms (“Users”).
2.1 In keeping with SiriToy Collections’ goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.SiriToy Collections.com/help/termsAndCondition, sets out SiriToy Collections’ procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.
2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on the Platforms.
3. Terms of cancellation
3.1. Cancellation before dispatch.
3.1.1. A User is permitted to fully or partially cancel orders prior to their dispatch from SiriToy Collections.
3.1.2. Upon successfully placing an order on the Platforms and after SiriToy Collections has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting SiriToy Collections to process a cancellation by sending an email to Customercare@SiriToyCollections.com.
3.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, SiriToy Collections shall initiate refunds within 5 - 7 business days from the date on which it received the request from the User.
3.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s SiriToy Collections Wallet (as defined in the Fees and Payments Policy) within a such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which SiriToy Collections initiates the refund. All refunds, except for refund to SiriToy Collections Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.
3.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
3.2. Cancellation after dispatch. We do not accept post-dispatch cancellations of orders.