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Return Policy

We understand that sometimes products may arrive damaged despite our best efforts. In such cases, we offer a straightforward return policy to ensure your satisfaction. Please read the following guidelines carefully before.

 

Initiating a Return:

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  1. Eligibility for Return:

    • Returns are only accepted for damaged products. If your product is not damaged but you are dissatisfied for any other reason, please refer to our customer support for further assistance.

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  1. Notification and Video Submission:

    • To initiate a return, you must notify us within [X] days of receiving the product. Please contact our customer support team through [email/phone] to inform them about the damage.

    • You will be required to provide an unboxing video clearly showing the physical damage to the product. The video should clearly demonstrate the condition of the item upon delivery.

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  1. Return Authorization:

    • Once we receive your notification and video evidence, our customer support team will review your claim. If the damage is confirmed, we will issue a Return Authorization (RA) number, which is required for the return process.

    • Please do not ship the product back to us until you have received the RA number.

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  1. Return Process:

    • Pack the damaged product securely in its original packaging, including all accessories, manuals, and any other materials that were included.

    • Clearly write the provided RA number on the outside of the package. This will help us identify your return and process it promptly.

    • Ship the package to the designated return address provided by our customer support team. We recommend using a reputable shipping service with tracking information.

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  1. Inspection and Refund/Replacement:

    • Once we receive the returned product, our quality assurance team will inspect it to verify the damage.

    • If the damage is confirmed, we will proceed with either issuing a refund for the full purchase price or sending a replacement product, depending on your preference.

    • Refunds will be issued to the original payment method used during the purchase. Please allow [X] business days for the refund to reflect in your account.

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  1. Non-Compliance with Return Policy:

    • If the return does not meet the specified requirements, such as failing to provide a valid unboxing video or shipping the product without the provided RA number, we reserve the right to deny the return request.

    • In such cases, the customer will be responsible for any return shipping costs or additional charges incurred.

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Please note that this return policy applies only to damaged products. For non-damaged items, our standard warranty and/or satisfaction guarantee policies may be applicable. For further assistance or to initiate a return, please contact our customer support team at WhatsApp no +91-8105829985.

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Who is  'Siri Toy Collections"?

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Highland Street Private Limited, a company incorporated under the laws of India, having its registered office at No.3480, Kanakapura Rd, 4th H block, Banashankari 6th Stage, Subramanyapura, Bengaluru, Karnataka 560109 (“Siri toy Collections”) is a retail Toy selling website that offers various retail toys and gifting solutions, including, through its website www.Siritoycollections.com, and its mobile and tablet applications (“Platforms”), various toys and gifting solutions, which interracial facilitate the sale and purchase of toys, and gifting and brand merchandise (“Products”) by users of the Platforms (“Users”).

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2.1 In keeping with SiriToy Collections’ goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.SiriToy Collections.com/help/termsAndCondition, sets out SiriToy Collections’ procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

 

2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on the Platforms.

 

3. Terms of cancellation

 

3.1. Cancellation before dispatch.

 

3.1.1. A User is permitted to fully or partially cancel orders prior to their dispatch from SiriToy Collections.

 

3.1.2. Upon successfully placing an order on the Platforms and after SiriToy Collections has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

 

3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting SiriToy Collections to process a cancellation by sending an email to Customercare@SiriToyCollections.com.

 

3.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, SiriToy Collections shall initiate refunds within 5 - 7 business days from the date on which it received the request from the User.

 

3.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s SiriToy Collections Wallet (as defined in the Fees and Payments Policy) within a such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which SiriToy Collections initiates the refund. All refunds, except for refund to SiriToy Collections Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.

 

3.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

 

3.2. Cancellation after dispatch. We do not accept post-dispatch cancellations of orders.

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